PRIVACY POLICY

Handling of customer and shareholder information
–Plenus Co., Ltd.
Recognizing the importance of protecting personal information in the IT society, we have established the following policy regarding the handling of information on customers, shareholders, etc. Based on this policy, we will strive to properly protect the information of customers, shareholders, etc., so we ask for your understanding and cooperation.

1. Our approach to protecting information
1. Our company will comply with relevant laws and regulations, including the "Act on the Protection of Personal Information" (hereinafter referred to as the "Personal Information Protection Act") and the "Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures" (hereinafter referred to as the "Number Act"), as well as national guidelines and other standards, and will handle personal information, specific personal information, and individual numbers (hereinafter specific personal information and individual numbers will be collectively referred to as "specific personal information, etc.") appropriately. Furthermore, we will strive to improve our handling of such information as appropriate.
2. We will clearly define regulations regarding the handling of personal information and specific personal information, etc., and will thoroughly inform employees of these regulations. We will also request business partners, etc. to handle such information appropriately.
3. When collecting personal information and specific personal information, etc., the Company will specify and notify or publicly announce the purpose of use, and will handle the personal information and specific personal information, etc. in accordance with that purpose of use. If the purpose of use is changed within a range that is reasonably deemed relevant, the Company will notify the subject of the information of the changed purpose of use or publicly announce it.
4. We will take necessary measures to prevent the leakage, loss, falsification, etc. of personal information and specific personal information, etc., and will manage them appropriately.
5. We will not acquire sensitive personal information of customers, shareholders, etc. (information that requires special consideration in handling to avoid unfair discrimination, prejudice, or other disadvantage against the individual, such as information about race, creed, social status, medical history, criminal history, facts of harm caused by a crime, etc.) except when required by law, etc., or with the prior consent of the individual.
6. In order to facilitate smooth business operations, the Company may outsource part of its business to a third party. In such cases, the Company will appropriately supervise the third party to ensure that information is managed safely, for example by entering into a contract regarding handling with the third party.
7. We will accept requests from individuals regarding the disclosure, correction, deletion, suspension of use, erasure, and suspension of provision to third parties of personal information and specific personal information, etc. in our possession at the designated counter and will respond in good faith.
8. With regard to information of corporate and other customers, the Company will handle such information appropriately in accordance with the above and in compliance with applicable laws and regulations, taking into consideration the purpose of use and public knowledge of the information, etc.

2. Customer Information
1.Purpose of use
We may use personal information provided by customers (name, date of birth, gender, telephone number, address, postal code, email address, purchase history, device location information, login ID, and other information provided via input forms, etc.) for the purposes listed below. If personal information is to be used for purposes other than those listed below in individual projects, campaigns, services, etc., we will only obtain your personal information after you have agreed to such purposes in advance.
・To provide information about products and services, and to display and distribute advertisements.
・To notify you of wins in various campaigns, provide information on the acquisition of special benefits, and provide prizes and rewards.
- To use as statistical data for marketing, product development, and service improvement.
- To request cooperation in various surveys aimed at improving product quality and services, and to respond to various matters associated with the surveys.
・To update the website and official app, and distribute and provide content (including employment information and franchisee recruitment, etc.).
- To provide you with information about products and services from other affiliated companies.
・To respond to applications for recruitment information and franchisee recruitment, etc.
- To manage employment of employees and to contact them.
・To respond to inquiries, deliver products, and make other contact as necessary.
- For other purposes incidental to these purposes.

2.Joint use
Within the scope described in "1. Purpose of Use", personal information may be used jointly by the following joint users.
① Scope of joint users
Plenus Co., Ltd. and Plenus Group companies, store managers (referring to managers other than our company, whether corporate or individual. This includes, but is not limited to, franchisees)
②Purpose of use
・For marketing activities of products and services
・To convey or hand over to the relevant company when responding to inquiries about products and services provided by each group company
- To carry out other transactions with customers appropriately and smoothly

③ Person in charge of managing joint use
Plenus Co., Ltd.

3. Disclosure and provision to third parties
We will not disclose or provide customer information to third parties except in the cases described in "1. Purpose of Use" and "2. Joint Use" or in any of the following cases.
1. When the individual has given their consent
2. When outsourcing within the scope necessary to achieve the purpose of use
3. When disclosure or provision is required by law
4. When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent.
5. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent.
6. When it is necessary to cooperate with a national or local government entity in carrying out public affairs, and obtaining the customer's consent may impede the performance of said affairs.

4. Disclosure
If a customer requests disclosure of their own information held by our company, we will respond within a reasonable period and scope after verifying that the requester is the customer (or their agent).

5.Correction etc.
If you wish to correct, add to, or delete the content of your own information held by our company, we will first verify that you are the person making the request (or your agent) and, if the content is not factual, we will correct, add to, or delete the information within a reasonable period of time and to a reasonable extent.

6. Suspension of use/deletion/suspension of provision to third parties
If a customer wishes to have their own information held by our company suspended or deleted, or to have that information cease to be provided to a third party, we will suspend or delete the information or cease to provide it to a third party within a reasonable period and scope after verifying that the requester is the customer (or their agent).
If the use of this information is suspended or deleted in whole or in part, we may unfortunately be unable to provide you with the services you have requested. We ask for your understanding and cooperation.
(Please note that we may not be able to comply with requests to suspend use or delete information that we are holding pursuant to applicable laws and regulations.)

7. Method and contact point for accepting requests for disclosure, etc.
We will accept the following requests for disclosure, etc. regarding customer information held by our company, as well as inquiries regarding our handling of customer information, in the following ways.
Please note that we may not be able to respond to requests for disclosure, etc. that are not made through this method of acceptance.
(1) Content of disclosure, etc.
1. Notification of purpose of use (charged)
2. Disclosure (fees apply)
3. Corrections, additions or deletions to the contents
4. Suspension of use or deletion
5. Suspension of provision to third parties
⑵Regarding reception etc.
1. Reception contact information
Applications received by phone will be handled by the department that has your information, but if you do not know the telephone contact details of that department, please contact the main reception desk listed below. Applications received by mail will be handled by the contact details listed below.
2. Reception procedure and response
After verifying your identity (or that of your representative), we will respond in writing or in a manner deemed appropriate by you and our company. Depending on the content of your request, you may be asked to submit a designated application form. Please note that it may take several days for us to respond.
3.Other
*For written responses, you will be charged a fee specified by our company.
*Details about the reception procedure will be provided at the time of your request.
*If you make an application yourself, we will verify your identity using the following methods.
* Confirmation of registered information with our company, such as name, address, and telephone number
* We will call you back at the phone number you registered with us.
* Identification documents such as driver's license, health insurance card, passport, etc.
If an application is made by an agent, we will verify the application by submitting a power of attorney from the person in question, a seal certificate for the seal stamped on the power of attorney, and a phone call to the person in question.
⑶Reception desk
By phone
050-1800-6179 Reception hours: 9:30-17:00 (weekdays [excluding weekends and holidays])

By mail
Customer Information Reception Desk, Plenus Corporation, 1-19-21 Kamimuta, Hakata-ku, Fukuoka City, 812-8580

please
In order to ensure that we can verify your identity, if you contact us by phone, we may ask you to provide us with information that only you would know.

3. Handling of specific personal information, etc.

1.Purpose of use
The Company will use specific personal information, etc. for the following purposes ① and ②.
① Personal number-related affairs for employees (including dependents)
Includes the following related matters:
・Tax withholding-related affairs, etc.
・Preparation of dependent deduction (change) declaration forms, insurance premium deduction declaration forms and special spouse deduction declaration forms for salaried employees, etc.
・Preparation of salary payment reports, etc.
・Preparation of notification of change of salary earner related to special collection of salary payment report, etc.
・Preparation of application forms for switching to special collection, etc.
・Preparation of payment records for each recipient of retirement benefits, etc.
・Preparation of tax returns related to retirement income, etc.
・Preparation of declarations, notifications and applications for asset formation housing savings and asset formation pension savings
・Health insurance, employee pension insurance, corporate pension notification administration, etc.
・National Pension No. 3 Notification Procedures, etc.
・Health insurance, employee pension insurance, corporate pension application and billing procedures, etc.
・Employment insurance, workers' compensation insurance notification, etc.
・Employment insurance, workers' compensation insurance application and billing procedures, etc.
・Certification of employment insurance and workers' compensation insurance, etc.
・Preparation and provision of legal documents related to financial instruments transactions related to the stockholding association
・Preparation and provision of legal documents related to financial instruments transactions related to stock option plans

②Administrative work related to personal numbers for individuals other than employees
Includes the following related matters:
・Preparation of payment records for remuneration, fees, etc.
・Preparation of payment records for dividends, distribution of surplus funds, and interest on funds
・Preparation of payment records for real estate usage fees, etc.
・Preparation of payment records for the transfer of real estate, etc.
To use the information for other business related to the above within the scope permitted by law

2. Contact point for inquiries
If you have any questions or complaints regarding our handling of specific personal information, etc., please contact us at the address listed below.
(Please note that the department you should contact will vary depending on the purpose of use.)

Reception desk for purpose of use ①
1-19-21 Kamimuta, Hakata-ku, Fukuoka 812-8580 Plenus Corporation Human Resources Department
TEL 092-452-3605
Business hours
9:30 - 17:00 (weekdays [excluding weekends and holidays])
Purpose of use②Reception desk
General Affairs Department, Plenus Corporation 1-19-21 Kamimuta, Hakata-ku, Fukuoka 812-8580
TEL 050-1800-6179
Reception hours: 9:30-17:00 (weekdays [excluding Saturdays, Sundays, and holidays])

4. Handling of Anonymously Processed Information
1. Disclosure of anonymously processed information at the time of its creation
When we create anonymously processed information, we will make public the "items of personal information" contained in the anonymously processed information in accordance with the provisions of the "Guidelines for the Act on the Protection of Personal Information" and other regulations.
2. Provision of anonymously processed information to third parties
When providing anonymously processed information (including information created by the Company and information provided by a third party; the same applies below unless otherwise specified) to a third party, the Company will, in accordance with the provisions of the "Guidelines for the Act on the Protection of Personal Information," etc., publicly announce in advance the "items of information about individuals" contained in the anonymously processed information to be provided to the third party and the method of providing it, and will clearly inform the third party that the information provided is anonymously processed information.
3. Prohibition of identification
When the Company creates anonymously processed information and handles it itself, the Company will not compare the anonymously processed information with other information in order to identify the individual whose personal information was used to create the anonymously processed information.
4. Contact point for inquiries
If you have any questions or complaints regarding our handling of anonymously processed information, etc., please contact us at the address listed below.
General Affairs Department, Plenus Corporation 1-19-21 Kamimuta, Hakata-ku, Fukuoka 812-8580
TEL 050-1800-6179
Reception hours: 9:30-17:00 (weekdays [excluding Saturdays, Sundays, and holidays])

Last revised on June 23, 2025